Refund Policy

Every CraftX tool is available on the free plan, with a smaller one-time allowance that lets you try each of them. We strongly recommend using it first — it is the best way to know whether a paid plan is worth it for you, and it means nobody needs to pay to find out.

We refund the first payment on any paid plan in full if you ask within the guarantee window: 7 days from the charge on a monthly plan, or 14 days on a yearly plan. You do not need to give a reason.

This applies once per account. It covers your first upgrade to Creator or Creator Pro, not later renewals, and not a second subscription after a previous refund.

Renewals are not automatically refundable, because you can cancel at any point before one happens. Cancelling from Settings stops future billing immediately and keeps your paid access until the end of the period you have already paid for.

We make one exception for yearly plans. If a yearly renewal is charged and you contact us within 14 days, and you have not used any of your allowance in the new period, we will cancel and refund it. A year is long enough to forget a subscription and we would rather give the money back than keep it from someone who does not want another year.

We do not give partial or pro-rata refunds for unused time in a period that has already started, except where stated above.

Regardless of timing, we will refund you if:

• You were charged twice for the same period.
• You were charged after cancelling.
• A payment was made without your authorisation.
• A fault on our side made your paid plan unusable for a significant stretch of a billing period and we could not fix it.

The guarantee is meant to cover “this is not for me”, not a free month of output. Generating content costs us money per request — images especially — so we may decline a refund where:

• More than half of any monthly allowance has already been used.
• The account has breached our Terms of Service.
• The same person has previously been refunded and subscribed again.

If we decline, we will explain why, and you can still cancel so you are not billed again.

Email support@craftxapp.com from the address on your account, with the date of the charge. We aim to reply within 2 working days.

Approved refunds go back to your original payment method through Lemon Squeezy, our merchant of record. Their processing usually takes 5 to 10 working days depending on your bank. You may also contact Lemon Squeezy directly about any charge.

This policy sits alongside consumer law, it does not replace it. If you live somewhere that gives you a statutory right to cancel a digital purchase, that right still applies and we will honour it.